Privacy Policy

1. Introduction

Zolltor (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Zolltor Tariff Intelligence (ZTI) and Trade Buzz services.

2. Data Controller

Zolltor AI GmbH is the data controller responsible for your personal data. We are based in the European Union and comply with the General Data Protection Regulation (GDPR).

3. Information We Collect

Account Information: When you create an account, we collect your email address, company name, preferred language, role, and base country.

Usage Data: We collect information about your watchlists, notification preferences, and how you interact with our services.

Technical Data: We automatically collect IP addresses, browser types, device information, and access times for security and service improvement purposes.

4. How We Use Your Information

• To provide and maintain our services
• To send you personalized alerts and briefings
• To improve and optimize our products
• To communicate with you about service updates
• To ensure security and prevent fraud

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To provide the services you’ve subscribed to
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you can withdraw consent at any time)

6. Data Storage and Security

EU-Only Hosting: All your data is stored exclusively in EU data centers (Frankfurt, Germany). Where access by entities outside the EU cannot be excluded, appropriate safeguards under GDPR (e.g., Standard Contractual Clauses) apply.

Security Measures: We implement industry-standard security measures including encryption, access controls, and regular security audits.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: EU-based cloud infrastructure providers (Google Cloud Platform)
• Legal Requirements: When required by EU law or to protect our legal rights

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@zolltor.ai

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain data only as required by EU law for legal, tax, or regulatory purposes.

10. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.

11. International Data Transfers

We host data in EU data centers. Where access by entities outside the EU cannot be excluded, appropriate safeguards under the GDPR (such as Standard Contractual Clauses) apply.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: info@zolltor.ai
Address:
Zolltor AI GmbH
Poststr. 3
28203 Bremen, Germany

14. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with applicable data protection laws.